Refund Policy
At FashionHute, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
You may request a return if:
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The item is unused, unwashed, and in original condition
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All original tags and packaging are intact
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The request is made within 7 days of delivery
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Sale or discounted items
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Undergarments and innerwear
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Customized or made-to-order products
3. Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection
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If approved, your refund will be processed within 5–10 business days
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Refunds will be issued to the original payment method
4. Exchange Policy
We offer exchanges in the following cases:
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Size issues
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Damaged or defective items
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Incorrect item received
Exchange requests must also be made within 7 days of delivery.
5. Return Shipping
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Customers may be responsible for return shipping costs unless the item is defective or incorrect
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Shipping charges are non-refundable
6. Damaged or Incorrect Items
If you receive a damaged or wrong item:
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Contact us within 48 hours of delivery
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Provide clear photos as proof
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We will arrange a replacement or refund
7. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your payment provider
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If the issue persists, contact us